At Playground-Equipment.com.au, we stand behind the quality of our products and are committed to ensuring your complete satisfaction. This Return & Refund Policy outlines your rights under Australian consumer law and details the process for returns, refunds, and exchanges.
1. Eligibility for Returns
- Faulty or Misdescribed Products: If you receive a product that is faulty, damaged, or not as described, you may be eligible for a full refund, replacement, or repair at no additional cost.
- Change of Mind: For non-faulty items, returns are not accepted. Please note in case we accept return under different circumstances that items must be unused, in their original condition, and in the original packaging. A restocking fee may apply.
2. How to Initiate a Return or Refund
- Contact Us: To start a return, please email our Customer Service team at sales@playground-equipment.com.au or call 0361645678. Include your order number, details of the issue, and photos (if applicable).
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the product. Please do not send items back without an RMA number as this may delay processing.
- Packaging and Shipping: Securely package the product to avoid damage during transit. You are responsible for the return shipping costs unless the item is faulty or misdescribed.
3. Processing Your Refund or Exchange
- Refunds: Once your return is received and inspected, we will process your refund to the original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.
- Exchanges: If you prefer an exchange, we will ship the replacement product once the returned item has been received and approved.
- Non-Refundable Items: Certain items, including personalised or custom-made products, may not be eligible for return unless they are faulty or misdescribed.
4. Customer Service
Our priority is your satisfaction. If you have any questions about our return and refund process or require further assistance, please contact us at sales@playground-equipment.com.au or 0361645678. We are here to help you make the most of your purchase with Playground-Equipment.com.au.
5. Updates to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on our website, ensuring you have access to the most current information regarding returns and refunds.
By shopping with us, you agree to this policy, which is designed to protect your rights as a consumer while providing clear, straightforward procedures for returns and refunds in accordance with Australian consumer law.